Parent Handbook PDF Download


The parent handbook includes:

  • Attendance Schedule 
  • Attendance Requirements
  • Absence
  • Billing/Tuition Policy
  • Biting Policy 
  • Curriculum
  • Discounts and Fees
  • Hours of Operation
  • ICCP (Idaho Child Care Program) Information and Policy) 
  • Collections
  • Closures
  • Celebration 
  • Emergency Evacuation Plan
  • Field Trips 
  • Discipline & Behavior Policy
  • Illness and Allergy Policies
  • Injury Policy
  • Meals
  • Medication Policy
  • Nap/Rest Time
  • Notice of Termination Policy
  • Personal Belongings 
  • Ratio Limits
  • Schools
  • Screen Time
  • Special Needs
  • Statement of Faith
  • Suspected Child Abuse Policy
  • Signing In and Out
  • Unscheduled Days
  • Vacation  


Biting Policy 

We all understand and accept that when toddlers are in groups, biting is unfortunately not unexpected. We know and accept that toddlers bite for many different reasons, however, we believe that biting is never the right thing to do. Our goal is to help children who are bitten feel better by giving them care, support, and advice on handling themselves in a threatening situation. As well as teach the children who bite more appropriate behaviors. The safety of the children at A Child’s Heart Learning Center is our primary concern. We understand that our caregiving environment and practices can influence biting, and we take responsibility for ensuring they are appropriate for toddlers. Our biting policy addresses the actions the staff will take if a biting incident occurs and the consequences if the issue is not resolved. 

The following steps will be taken if a biting incident occurs at A Child’s Heart Learning Center:

  • The biting will be interrupted with a firm, “No…we don’t bite people!”
  • Staff will stay calm and will not overreact.
  • The bitten child will be comforted.
  • Staff will remove the biter from the situation. The biter will be given something to do that is satisfying.
  • The wound will be assessed by the teacher and cleansed with soap and water.
  • The child who bit will be spoken to on their level in a loving, but firm manner. We will explain that, “You cannot bite your friends because it hurts them. We do not hurt our friends.” 
  • The parents of both children will be notified of the biting incident. Appropriate forms will be filled out (Incident Report). 

When your child has bitten another: 

Classroom staff will work together with parents and try to reach the cause as to deter future biting – charting location, who was involved, time, other behaviors, staff present, and circumstances. Staff will “shadow” children who indicate a tendency to bite, to head off biting situations and reinforce appropriate behavior. 

  1. You will be notified of the biting incident and will be expected to begin your own research and assist us in training your child to use appropriate behavior. 
  2. After second biting incident, the Director will meet with parents to go over a written behavior improvement plan and offer resources for assistance. They will discuss our biting policy and prepare them for the possibility of dismissal. We will work closely with the child, in hopes to guide them quickly past the stage.
  3. After multiple biting incidents, the student may be unenrolled from our program if deemed in the best interest of the child, A Child’s Heart Learning Center, and the other children. Re-enrollment for the child into A Child’s Heart Learning Center may be considered six months after the termination.


Parenting Resource

Toddlers and Biting: Finding the Right Response


Tuition Policy 

Tuition is billed on a weekly basis. Payments must be paid in advance. Payments are due the Friday before the week of care. If payment is not received by the previous Friday, there will be a $3, late fee assessed to your account each day following the tuition due date. If payment has not been received by the following Wednesday, your child may not return for care until your account is brought current-including late fees. You will still be held accountable for a two-week notice if you choose not to pay or return to A Child’s Heart Learning Center & Nursery. If payment arrangements are needed for your outstanding bill, $30.00 per week will be applied to your account.

If your child is here longer than 10 hours, you will be charged an overtime rate of $10.00 per hour. 

A fee of $30 will be assessed for all returned checks or Auto Pays initiated by A Child’s Heart.  If you have two checks returned, we will no longer accept your check for payment; you must pay either with cash or money order.

We close promptly at 6:00pm.  If your child is not picked up by 6:05pm we will charge $1 per minute after.  You will be expected to pay the late fee upon pick up time.  

Discounts and Fees: 

  • $50 Enrollment Fee first child, $25 each additional child
  • 10% Discount given for the oldest child if two or more children from the same family are enrolled full-time five days a week.  
  • OR 5% Discount for Auto Pay ACH set up by us (minimum 3 days per week)
  • OR 5% Military Discount 
  • No combined discounts 
  • $50 Referral Bonus for anyone you send our way who signs up
  • Enrollment hold - $50.00 (non-refundable)
  • All Day Rate is good for up to 10 hours of care.  $10/hr overtime  
  • Late pick up fee is $1/ min. after 6:05pm.  
  • $3 Daily Late Fee when payment is not received in advance of care 
  • $1 per Diaper when your supply runs out and you do not replenish upon being notified


Illness Policy

It is our intent to provide a healthy and safe environment for children. Your child’s health is very important to all of us. A daily health inspection is given upon each child’s arrival at the center. The following illness policy is designed to protect the health of all the children in our care.

Children with the following symptoms should NOT be brought to the center:

  • Diarrhea, vomiting, or a fever of over 100 degrees within the last 24 hours
  • Head lice (until treated completely and no nits are found)
  • Heavy nasal discharge 
  • Constant cough 
  • Reddish eye with a discharge 
  • A contagious illness or rash (may return to the center after 24 hours on antibiotics) 
  • With any symptoms causing them to be unable to participate in the usual day care activities.

Your child may be sent home if any symptoms of illness appear during the day. In such cases, your child will be isolated from the others; we will notify you and ask that your child will be picked up within an hour and they cannot return for 24 hours after last episode (without medication). You must notify the Director if your child has been exposed to a communicable disease.  A Child’s Heart Learning Center & Nursery will notify you likewise. If your child has allergies or any medical condition, we must be made aware so we can act accordingly. For example, if your child is lactose intolerant we ask that you provide a milk substitute.


Discipline & Behavior Policy

We believe that communication builds relationships and helps children develop. We will take a preventative approach to discipline to help teach children positive behaviors. Our goal is to provide children with the opportunity and motivation to make choices, function independently, learn social skills through guidance, respect others, adapt to routines & rules and become responsible individuals. Our center will focus on preventing behavior problems by providing an organized physical environment and a variety of age appropriate, adult-directed, and child-initiated activities. Whenever possible, children will be given the opportunity to make real choices about what they will do and where they will play.

The following is a basic outline of the child guidance procedures used at our center: 

  • Positive methods of guidance, which demonstrate problem-solving skills and self-control, will be used. 
  • We will never use; mental and verbal abuse, physical abuse (spanking, swatting, hitting, etc.)
  • Children may occasionally be firmly- but gently- held to prevent them from harming themselves, others or property.

When discipline is needed, the following guidelines are followed: 

  • The child will be redirected to another activity if possible. 
  • Children are given initial instructions of expectations, and then a warning is given prior to any loss of privileges 
  • Natural & logical consequences are implemented (i.e. if a child misuses a toy, the toy will be taken away) 
  • Time outs will be used if the child needs to calm down or to be removed from a situation 

Some basic rules that the children will be expected to follow in this day care are: 

  • No Hitting, No Pushing, No Biting 
  • No Name Calling or Foul Language 
  • No Fighting, Shooting, or Sword Play 
  • No Rough Housing or Playing on Furniture 
  • No Running Indoors, No Yelling Indoors (use indoor voice) 
  • Respect the Property and Feelings of Other Children

It is our goal to support parents in their discipline efforts by offering rules and a structured environment that would be consistent of those already established at home. In cases of continued aggression against other children (hitting, biting, kicking, pushing, etc.), situations where either their safety, or that of another child is endangered, or in cases of continuous disobedience and disrespect, the parents will be notified and expected to participate in the disciplinary process plan. If after meeting with parents and discussion of other disciplinary options are not effective, and the child’s behavior continues, your child will be asked to leave A Child’s Heart Learning Center & Nursery immediately.    



Proverbs 22:6

Train up a child in the way he should go and when he is old he will not depart from it.